I was called into the director’s office again. They are going to implement another of my recommendations to help techs. I am putting together a training course on a text expander software that I use to respond to clients with issues quickly.

I will be giving the presentation next week. Spent allot of time helping technicians with issues there were having. Gave them resolutions, a good process to understand the issue and look up solutions, and just talk about what we did over the weekend.

For the next few days, I will be focusing on the presentation and getting ready to showcase how to use the tool.

 🌤️ 83°F – 51°F 🙂 | Seattle