I started to read books on team management. I have experience before but would like to improve. I’m not the team lead, we have been lacking for months now. Everyone on the team comes to me with questions and guidance throughout the day in the office. I help with customer feedback for the individual and see if there is any improvement or how we interact with customers. Most of the feedback we get is disgruntled clients that caused the issue themselves or the device is over a decade old, and we are unwilling to replace the item. But every once and awhile there are valid criticisms. I spend a bit of time analyzing them and see where our faults are and take corrective action.

I professionally have an issue with a new employee in the group. We started at the same time at the company and sat next to each other. He talked a lot. When I mean a lot, I mean he will add to your conversation on every word you say. He will not let you complete a sentence without talking over you while you are trying to convey something. So much that it is frustrating. To me it feels like talking to someone and you can hear an echo of yourself on the call and it is getting so bad you have to stop talking.

I have informed him to stop interrupting people in meetings. That lasted maybe 3 minutes tops. When someone has a question on a solution to a critical issue, I can see them get frustrated while he interrupts while they are trying to ask a question to add a joke that only he laughs at. He was on another team prior to ours. I feel that they saw an opportunity and dumped him into our team.

I also need to understand why I get upset around him. This isn’t the first time I worked with someone that annoyed me. Not sure why he gets under my skin.

*** UPDATE ***

Before I left work today I got pulled into the Director’s Office for a chat. I got promoted to lead 3 teams. Two in the Americas and one in India!

I will be busy for a bit to get all these little things in place.

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