What a crazy day at work. The person that was leaving the company didn’t come to work today and two team leads from the East Coast went on a 2-week vacation starting today. I had lost one person and inherited 3 agents. I can see the differences between how my team operates compared to theirs. They need instructions for everything they do, while my team are self-sufficient.  They have the power to do what they feel is necessary to resolve the issue. If it is questionable, they will ask me or another team member. They have been doing this job for 2 or more years and should know what the rules are. I also don’t want to make every decision for them. They are all able to make decisions for themselves.

I dropped the ball earlier this morning and caught the eye of the CEO. But it was all correct by Noon.

Just a crazy day. After picking the kids up from school, we went to Costco to pick up Mario Wonder and pick up some items for cleaning. Tomorrow I am planning a trip to get to all the Trolls around Puget Sound.

 ☁️ 62°F – 50°F 😐 | Seattle