I headed to the office on this dark rainy morning. Work went well. I must have talked to the Director for 2 hours today. An agent on the team received a nice pay raise. He deserves it. All his metrics are to company expectations or higher in some areas. He just needed a little guidance to get there.

The training of the new guy is going well. I am having him install and configure his workstation to make it easier for him to do tickets quickly. When I started no one gave me this information. So, I am instructing him in all the tricks I know so he can be successful and less stressed when he starts. I think he will do good.

I got home and watched some tv and talked with the kids while my wife cooked for us. Before bed me and Tori played Uno. I won every game for the first time in many years.

 🌧️ 51°F – 38°F 🙂 | Seattle