I drove to work through some fog. It cleared up closer to Bellevue. The team isn’t doing well on average. I need to see why two of the team members started to do poorly. Hopefully, it is something simple.

I have a few projects I will need to add to my list. I’m going to spend tomorrow morning getting everything organized and time block my week to allow me to do the extra work. I am getting bored at work and need some new challenges. What my team really needs is a place so we can all build an internal technical KB that we build. A lot of the KIs (Known Issues) are great but we miss quite a few of the basics when we rush things. It would be great for new agents to have this list.

 🌤️ 49°F – 37°F 🙂 | Seattle