Today starts my four-day weekend. It was a long day at work and around the house. I ended the day outside next to the fire reading and brainstorming ideas to allow my team to improve next year. I talked to the director yesterday and figured out a way to work with the agents and give them a two hour break each week to work on their process of resolving issues. People get complacent on how they do things and do not try to improve their process or sharpen their tools. Starting next year, I am going to improve my team and have the training and methods being used for the rest of the teams across the Americas.

I have started the Wiki for my team this morning. Other agents that are not on my team reach out to me with process questions and wanting to expand their knowledge. I have opened all the training materials I developed for my team so other agents can learn. Next week I am going to clean up the format and make it more accessible to everyone.

 ⛅ 48°F – 44°F 😐| Seattle