I added my new rugs in the office this morning. It’s much nicer than the small piece I had previously. The day has been cooler than previous days and much welcomed. The pool is hovering around 86°F. Stayed up and enjoyed a fire outside and read more pages in the book Tales of the South Pacific.
I have nothing planned for this weekend. I might install an additional power outlet in the office and convert the lights to smart lights, so I can control them remotely.
🌤️ 83°F – 53°F 🙂 | Seattle
I was up early this morning venting the house to cool it down. I got all my household duties done before work before the heat rolled in. Jumped into the pool to cool down on a break from work. I ran two AC units in the house to keep it cool throughout today.
My rugs arrived today; I will roll them out tomorrow when the office cools down.
☀️ 92°F – 65°F 😅 | Seattle
I had my global team meeting today. I did okay. The presentation was good, the only issue was trying to read off the large presentation screen on the wall behind me instead of the computer. I was too close and had issues reading what slide it was on.
Today was full of meetings. Individually with each team member and with groups. I am getting better. I just need to prepare better with individuals.
It was a sweltering day. I was in front of the AC unit in the house when I got home. Jumped into the 88°F pool to kind of cool off and enjoy the sunny weather.
☀️ 98°F – 64°F 🙂 | Seattle
Another very warm day. Today was my first one on one meeting with the director of IT in my new position. I talk to him a few times a day, but today we went over my work and the direction I am taking the team. It went well. He had no issues.
So now I continue to proceed with my plans. So far, the plan is working. I just need to keep the team happy and productive.
☀️ 98°F – 65°F 🙂 | Seattle
Warm morning. Warmer afternoon. Even warmer evening.
I got a title change to Support Manger. The team I manage went from worst performing to best in a week!
I’m still making adjustments. But we are heading in the right direction. My goal for this month is to make the low performers to average performers and my average performers high performers.
If I can get everyone to do better, there will be more free time for everyone to do whatever they want.
I will be doing more personal training this week.
☀️ 93°F – 65°F 🙂 | #Seattle
I went swimming for most of the day. Between swims, I tried to capture images from the International Space Station that are broadcasted over radio. I wasn’t successful but did receive the first few lines of the picture. Hopefully, I can get the full images with a little work.
🌤️ 82°F – 60°F 🙂 | Seattle
Work went well enough. I had to push people to do their work. I’m still helping the three techs to do better. Their numbers are looking good. They just need to keep it up. I have completed cleaning my office. It feels spacious. I will redo the walls in autumn and put a fresh coat of paint.
⛅ 76°F – 57°F 😐 | Seattle
I finished talking to the whole team individually today. I spent over two hours with one of the techs that is not performing. I told him to ignore what was told to him previously and to do three things every day and he will be an average performer with time to spare. I found another low performer that we inherited from another team. He is the replacement for my old position. I gave him the secret to high performance numbers and having two hours of spare time in the day. I want my team to perform above average and I will help them get there. Anxiety and lack of confidence is destroying them. I was in a similar place when I was in their position. I figured out what was needed for each position I was in and used other team members that were better than me as a gauge of my progress. At the end it went against everything the company didn’t want us to do. But it gave them the results they wanted. I made it public to the director and CEO what I was doing and the things they say to do doesn’t really work. I understand where they are coming from. But there are very few people that it works for. My system is simple, what it the number of tickets I needed to complete and pull each day. How many responses to each ticket for the lifetime of the ticket is needed. That’s it. Right now, I told all my low performers the exact number they need and do it every day. After a week you should get spare time. Use that to automate your work. I gave them the tools to use to respond to the ticket with little effort. Little typing, with a quality first response to the ticket. This sets them up to close the ticket quicker with less effort. At this point they will have more free time, less anxiety and time to sharpen your skills more to have more knowledge, which will start to help build your confidence in the subject. In 3 months, you should be the subject expert for that specific subject. The team has 36 specific subjects we are responsible to assist with.
🌤️ 77°F – 53°F 🙂 | #Seattle
Started the day and planned out what I need to do at work. Today I had to take disciplinary action on two employees and one more tomorrow. I am taking one of the technicians under my wing. I can see him do well, just needs a little more training.
🌤️ 83°F – 58°F 🥱 | Seattle
First day working in my new position at the company. There are a lot of little things I have to do. Trying to block time for every event on my daily, weekly, monthly tasks. The time went quickly. It felt like I worked for 3 hours. I learned a lot today.
🌦️🌧️ 78°F – 59°F 🙂 | Seattle
Life in the Pacific NW 