Another crazy day at work. My trainee had his first call with a customer. He was very nervous and did poorly as expected. Everyone does poorly on the first call. I helped him as much as I could. He seemed really rattled so I gave him the rest of the hour off to recuperate. Tomorrow he will need to do the full hour. After this week he will need to do 2 hours. This will allow him to be more comfortable with calls. It’s a skill he will need to learn. I remember my first call I took, I was scared and couldn’t answer his questions. But after a few calls, it got better and better. After two weeks, it was natural. It just takes time to get your voice and to be comfortable.
After work, at home, we decorated for Christmas. Tree is up and all decorated. The house is lit and windows adorned with decorations. It looks good. We all had allot of fun.
🌧️ 55°F – 40°F 🥱 | Seattle

















