Another foggy morning on the drive to work. Nothing special happened today. Just a normal day. I started to restructure my time and items I do daily. I haven’t spent as much time as I want with the kids as I would like to. I’m going to spend more time reading, writing, and playing games with them on a daily basis. They will include them when I make dinner. It feels like I am doing all these things and not doing the things that matter most to me.

I have removed almost all social media. The only one I have is Facebook. I have family and friends across the globe, and it is the only way we stay connected. I spend about an hour a week on the site, and I am very deliberate when I am on the site. There is a lot of junk on the feed that is not from my friends. I will need to find out how to get them off the stream. Very annoying.

I have lessened my YouTube habit down, but still must improve. Sitting on the couch and watching things I really don’t care about is a waste of time.

Planning isn’t enough, you must execute the plan.

 🌫️🌤️ 43°F – 30°F 🙂😐🥱 Seattle 

I went into the office today. It was nice being off for 5 days. I feel refreshed and ready to get back to work. There was a lot of catching up, but it wasn’t too bad. I almost completed today’s to-do list. It was ambitious. Tomorrow I will get the last two tasks done. At home I did the normal duties of washing clothes and making dinner. It was a relaxing evening.  

 🌤️ 46°F – 28°F 🙂 | Seattle

The new guy at work is getting better. He picks up things pretty quickly. Overall, work went well.

After work I cleaned everyone’s clothes including bedding. I need everything washed so I can back the kids’ clothes for camping. My wife is making pastries for Thanksgiving. They smell delicious. 

I am doing my goals for December. To get them done I have a lot of small things that need to be completed by then.

 ☀️55°F – 34°F 🥱| Seattle 

I spent the day at work focused on training the new guy. He will be starting doing live customer support next week. The responses he provides are good. He will get better after doing a month’s worth of tickets. He is excited and full of energy. I am expecting a lot from him. He will need to perform well to be successful on our team.

 ☀️49°F – 37°F 🙂 | Seattle 

I drove to work through some fog. It cleared up closer to Bellevue. The team isn’t doing well on average. I need to see why two of the team members started to do poorly. Hopefully, it is something simple.

I have a few projects I will need to add to my list. I’m going to spend tomorrow morning getting everything organized and time block my week to allow me to do the extra work. I am getting bored at work and need some new challenges. What my team really needs is a place so we can all build an internal technical KB that we build. A lot of the KIs (Known Issues) are great but we miss quite a few of the basics when we rush things. It would be great for new agents to have this list.

 🌤️ 49°F – 37°F 🙂 | Seattle

Work has officially become a routine. I have everything scheduled to the tee. I am finishing two projects, and my team is doing very well. It rained most of the day, so I didn’t venture out during work hours. The sun did manage to show during sunset on the drive home. I did my Tuesday chores when I got home. Tuesdays is the hardest days for me. I just have a lot to do with little hours to complete them, but it makes the rest of the week easier, especially my Fridays and weekends.

 🌧️ 52°F – 40°F 🙂 | Seattle 

 I did nothing special today. Mostly working around the house catching up on household duties and coming up with new ideas for the team. They have done good and don’t want to make any drastic changes like I did for the last 3 months at the beginning of every month. It’s working but still needs improvement. At this point I just need to do some fine tweaking. But overall, they are doing well.

 🌦️ 59°F – 47°F 🙂 | Seattle 

 It was a good day at work. My team went from the lowest customer service score to the highest in the company. We lead 10 points from the closest team. The high performer program that I sent to the director was accepted. Now any high performer can work from home an extra day off per week. My group was ecstatic about it.

I need to do a write up on what I did to get the team to exceed so quickly. I have been managing them for 3 months now and they are impressed. 

 🌦️ 50°F – 30°F 🙂 | Seattle