Journal – 301023

 I have a new team member. He is excited to start working but will need to continue to train for what you team specializes in. My team got the highest average NPS score at 83 which is fantastic. NPS of 60 was our goal. 70 is outstanding, 80 is crazy. Going to see if 80 NPS is sustainable.

It was a gorgeous day. It was a beautiful drive back home. Once home I did very little.

 ☀️ 56°F – 40°F 🙂 | Seattle 

Journal – 291023

Me and my son went to H Mart in Federal Way this morning to pick up some items for the week. It was a beautiful day for a drive. Cold but the sun was out, and no one was on the road. When we got home, we cleaned the kitchen and got ready for the Seahawks game. It was a fun and aggravating game to watch.

 ☀️ 52°F – 28°F 🙂 | Seattle 

Journal – 281023

 Went early morning grocery shopping with the kids. They like going with me just to walk around and hang out. We just talk most of the time and check out new games and toys.

In the afternoon we went to a block party Halloween party up the street as the Pine Family from Gravity Falls. It was fun and the kids got free candy. There were games and prizes. It was a bit cold and I only stayed for just over an hour before heading back home.

I noticed I wasn’t able to hear anyone on my mobile phone, so I had to move to an older phone. I should be finished with the setup by tomorrow. It had GPS issues but should be resolved by factory resetting the device. Hope it all works.

 ☀️ 51°F – 28°F 🙂 | Seattle 

Journal – 271023

 I am back to normal. Started work and rushed to catch up with all the work I wasn’t able to do yesterday. I have a slight headache but breathing and energy are back to normal. Today was a cold but sunny day. At night I had a bonfire outside and continued to read Tales of the South Pacific. It’s a delightful book that I just need to finish. I need to stop watching YouTube and read more before bed.

 ☀️ 47°F – 36°F 🙂 | Seattle 

Journal – 261023

 I woke up this morning feeling ill. My arm if very sore where I got injected with the covid vaccine. I started work thinking I could get through the day. My daughter woke up ill also, so I took the rest of the day off. We stayed home and slept for most of the day. I feel much better now than when the day started.  I’m expecting to be back to my normal self tomorrow morning.

 ☀️ 52°F – 36°F 🤒 | Seattle

Journal – 251023

A new employee will be joining my team on Monday. I am excited to start teaching him. Afterwork, I got vaccinated for Covid. It was quick and easy. From talking to my friends, the new vaccine is stronger than the previous ones. I suspect I will be feeling ill tomorrow morning.

 🌧️ 46°F – 39°F 🙂 | Seattle 

Journal – 241023

Another day at work. Nothing bad, but it is getting routine. I spent most of the day talking to the agents and seeing how everything was going. The new person is still studying and should become an agent by the end of next month. He has a good attitude and should do well on team specific training.

After picking up the kids from school, we all did our household duty when we arrived home to get it out of the way. Once we were all done, we played Mario Wonder. That is a fun game to play.

Headed to be to catch up on some reading resumes. Tomorrow I am going to help conduct an interview. Hope we find someone. The last two didn’t know much about IT at all or what was on their resume’.

 🌧️ 54°F – 43°F 🙂 | Seattle 

Journal – 231023

 The morning is getting considerably cold. You can feel the winter coming. I’m getting my bike ready for winter bike rides up into the mountains. Its fun and I really enjoy being out there.

Today I had a good day at work. The transition from a four-person crew to three went without notice. Everyone did their part, and it went smoothly. I went around talking to the team members to find out what was going on and joked about work topics. Everyone was happy, healthy, and enjoying their jobs and it shows in the work. Everyone’s scores are high including customer surveys. We are at an all-time high four out team and are leading everyone by 10 points.  I am not sure how long we can sustain this, but everyone looks loose and confident at their jobs now. We will see at the end of the month if all the changes we have made over the past 3 months is sustainable. We know it is working, from a 36 score at the beginning of the month to 83 score as of today. My goal was sixty for this month and seventy for next month then sustain it at 70 or slightly above. Our big push was remarkably successful.

 ☁️ 55°F – 44°F 🙂 | Seattle 

Journal – 221023

 Started the morning off playing Mario Wonder with my son this morning. It is a fun side scroller game. We played for a few hours and then started to put everything away from the trip. We built a bowling alley from a cardboard box. He designed it and I helped build it and gave some suggestions on the ball return system. I was astonished at how well it worked.

 🌦️ 57°F – 55°F 🥱 | Seattle

Journal – 211023

We went on a trip to see the rest of the Trolls around the Puget Sound area. It was a fun little road trip taking 3 ferry rides and a few side geocaching hunts to complete. It was fun. The kids were tired at the end of the trip. Me and my son woke up at our usual time and bought way too many snacks for the trip. The day held up with no rain, just overcast. The minivan was stocked with games and two bean bags to relax while we waited for the ferries at the docks.

 ☁️ 55°F – 54°F 🙂 | Seattle